J.D. Power & Associates recently released its 2016 North America Airport Satisfaction Study, placing Hopkins International Airport (CLE) last among medium-sized airports.
The study measured overall traveler satisfaction based on five factors, including airport accessibility, security check, baggage claim, check-in/baggage check, and terminal shopping.
The Airport scored a 704 out of 1,000 in 2016 and 698 out of 1,000 in the 2015 study.
We feel some perspective is warranted.
Data for the J.D. Power airport ratings for both 2016 and 2015 were compiled while the airport was undergoing significant construction. They do not provide a fair representation of the final result of these improvements that were completed in time for guests arriving for the Republican National Convention.
As the airport’s Interim Director Fred Szabo has noted: “During this J.D. Power rating period, Cleveland Hopkins International Airport was conducting a major construction project, which had a significant impact on customers’ opinions of our airport.
“Since the conclusion of the project, we have seen significant improvement and a highly positive response from our passengers.” Read more.